Author Archives: hollandcooke

In Sales? DON’T say this…

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FREE, as promised in my radio interview…

Download “Survival Speech,” the book (let) Help yourself to 32 pages of tips, techniques, and several SLIGHTLY-sneaky tricks…critical communication skills for the way things are now. [PDF]

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OOPS. Did you “over-share” on Social Media?

Hear: “Digital Do’s & Don’ts, common Email & Social Media mistakes to avoid, on “The Saturday Night Cafe with Laura Smith,” on WABC.

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Use verbs? PLEASE?

When I checked-in, I asked the hotel desk clerk, and he couldn’t tell me what item #2 means. Which do YOU think is the case? A.) There are NO rooms in-which you are allowed to smoke, OR… B.) There are … Continue reading

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“OOPS” abbreviation? Product review? Both?

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THAT’S a message that cuts-through-the-clutter!

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How NOT to annoy people you call today?

How to avoid what might be THE-most-annoying, most-common phone faux pas? HC explains, on the KDWN/Las Vegas Heidi Harris Show.

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